By Mary Shacklett

Technology enables companies to advance in markets and build operational efficiency, but a lack of collaboration between IT and business often holds back progress.

“IT has its operational goals, and it is an engineering-oriented discipline. So what happens is that many IT goals don’t translate well to CEOs and COOs, who are focused on the business,” said Jeff Klaus, general manager of data center management firm Intel DCM.

Klaus was referring to the disconnect in communications that occurs between IT and other C-level managers. The C-level managers want IT projects and benefits broken down into plain English that relates to tangible business value. When the communications from IT aren’t clear, they get in the way of making IT work for the business.

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